Hellopeter
Share Your Experience
CK
Charles K

1 reviews | Active since Jan 2016

20 Mar 2018, 16:35

Failure to close credit account with Experian

Good day,

Please kindly send a letter of authorisation to Experian instructing them to clear/remove Capitec Credit Account Number ********** ********** 89.

I currently do not have any loans with Capitec and the aforementioned account was supposedly closed on 24th December 2015 but to my surprise it is still reflecting as open on my Credit record held by Experian.

Please see to it that this account is closed and removed from my credit profile. It being open has negatively impacted me as I am unable to qualify for a bond.

Please see attached images from ClearScore who get their information from Experian.

NB: Your continued failure to close this account has given me no choice but to consider involving my lawyers as well as the FAIS Ombudsman.

Kind Regards,

Charles Kubeka CRTO Fault Reporting Centre & Maintenance System Operator | Operations Technology O. R. Tambo International Airport Gate 14, Bonaero Drive, Bonaero Park, Kempton Park, Gauteng, Republic of South Africa T: +2 ********** • F: +2 ********** • C: +2 **********

0
Replies (4)
Capitec Bank
Capitec Bank's reply22 Mar 2018, 09:13
Official

I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

CK
Charles K's update22 Mar 2018, 15:59
Reviewer Update
Good day, I wanted to inform you that I have received an email from Nozibongo Makhalima,Service Admin Agent, Service Administration, asking me to email my full Credit report from Experian. The credit report has a lot of personal information and it is not something that I can just give to anyone, especially considering the spate of ***** that we consumers are faced with daily. I did provide the Credit Account Number, Contact Number and ID number when originally logging this complaint on this platform. I will therefore not send through my full credit report as the aforementioned information that I provided before hand should be sufficient. Your institution leaves me with no choice but to lodge a dispute through Experian and also lodge a complaint with the FAIS Ombudsman. Kind Regards, Charles Kubeka CRTO Fault Reporting Centre & Maintenance System Operator | Operations Technology O. R. Tambo International Airport Gate 14, Bonaero Drive, Bonaero Park, Kempton Park, Gauteng, Republic of South Africa T: +2 ********** • F: +2 ********** • C: +2 ********** E: ********** • W: www.atns.com
CK
Charles K's update22 Mar 2018, 16:00
Reviewer Update
I wanted to inform you that I have received an email from Nozibongo Makhalima,Service Admin Agent, Service Administration, asking me to email my full Credit report from Experian. The credit report has a lot of personal information and it is not something that I can just give to anyone, especially considering the spate of ***** that we consumers are faced with daily. I did provide the Credit Account Number, Contact Number and ID number when originally logging this complaint on this platform. I will therefore not send through my full credit report as the aforementioned information that I provided before hand should be sufficient. Your institution leaves me with no choice but to lodge a dispute through Experian and also lodge a complaint with the FAIS Ombudsman.
CK
Charles K's update26 Jul 2019, 16:44
Reviewer Update
They eventually came good on their promise!