FE
Friedemann E
1 reviews | Active since Mar 2010
06 Feb 2024, 11:13
Failure to assess credit card application
Since applying for a credit card at the local branch on 19 January, CT keeps sending me Whapp messages, generic e-mails from the MIE Department and SMSs. I just received the 3rd case no. Several agents phoned, but none of what is submitted by e-mail or agreed over the phone is adhered to or followed up on. Should I reconsider my positive opinion of CapiTec, built over many years as a highly satisfied customer?
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Capitec Bank's replyOfficial
06 Feb 2024, 11:33Good day FriedemannThank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
Capitec Bank's reply06 Feb 2024, 11:33
Official
Good day FriedemannThank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
FE
Friedemann E's updateReviewer Update
22 Feb 2024, 14:06Quote from Capitec's e-mail regarding case ***:
"My name is Given, I will be investigating your Credit Card service request and aim to resolve this for you by 13/02/2024. I will be in touch to give you any feedback."
"My name is Given, I will be investigating your Credit Card service request and aim to resolve this for you by 13/02/2024. I will be in touch to give you any feedback."
FE
Friedemann E's update22 Feb 2024, 14:06
Reviewer Update
Quote from Capitec's e-mail regarding case ***:
"My name is Given, I will be investigating your Credit Card service request and aim to resolve this for you by 13/02/2024. I will be in touch to give you any feedback."
"My name is Given, I will be investigating your Credit Card service request and aim to resolve this for you by 13/02/2024. I will be in touch to give you any feedback."