Failure to amend funeral policy amounts for 6 months

As I’m writing this I am very unhappy with the level of service I have been receiving at capitec bank regarding the amendment of my funeral policy for the past 6 months. I have attempted to amend my policy premium and incorrectly captured information for the past 6 months and everytime it gets escalated, I have tried to amend on the app, over the phone and at different capitec banks with no luck, and all I am left with is a R1660 funeral policy debit order every month on my account that I have desperately tried to lessen for the past 6 months with no help. I have a case number for the above mentioned incident Incident number: *** Name: Thembeka Mqadi