Failure on Customer Service

Item: Capitec Bank
Rating: 1
Author: Tshepang M

I visited the branch to ask for confirmation letter of my account, the consultant at the door tell me I can't be assisted because everything at the bank is self service and the fortunate part is that the machine is not working. I needed this to submit my university document.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

23 Jul 2020, 15:56

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply23 Jul 2020, 15:56

Official

Capitec Bank's replyOfficial

03 Aug 2020, 14:45

Good day

I have attempted to contact you on a few occasions to no avail.

Please be advised the matter has been closed on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.

Kind regards
Capitec Bank

Capitec Bank's reply03 Aug 2020, 14:45

Official