Failure of Capitec to resolve my dispute

I am Lungani Nzuza an uncle to Wandile Zindela who recently turned 18 years old and gotten his guardian fund since both parents are longer alive.On the 21/12/2023 the day he received his guardian fund it was **********ly ******/transferred to a Standard Bank account we reported the case in roughly about two hours after it happened to Capitec in Shelly Beach brach and also to their ***** division or rather their forensic department but even today no solution we are getting from Capitec