Failure invistigate a payment incident

This is by far the worse service I have ever received from both the bank and the consultants at the branch as they just unable to tell me where my money is, on the 21st of December around 7 in the morning I mistakenly made I a payment to a wrong account and as immediately I called the bank and request to be assist in stopping the payment as it was a payment done wrong and was going into a nedbank account meaning the payment wasn't successful at the time to the other bank when I called how ever, days went by and still nothing happened until I had gone to the brunch and enquired about the matter and only a mother incident number was issues which was than suddenly resolved while my original issues was still activeas it shows the the person I spoke with had never really taken my case seriously and up until this day I haven't gotten my money back or any form of communication from the bank or its employees while I go hungry