Fails To Deliver Promised Service

Upon opening my account with Capitec I was told I could create a virtual debit card specifically via Internet banking. When I tried to do so there was no such option.

I spent many hours speaking to numerous people from Capitec and they all told me it would not be possible to make a virtual debit card using Internet banking.

Since Capitec was NOT giving me the promised tools in order for me to make a virtual debit card and therefore requested them to make one for me. Capitec simply refused to do so.

No service as promised, no joy. It's a pity Capitec refuses to accommodate me with a such simple request because other than this one thing I was happy with Capitec.

I took the issue to the Banking Ombudsman. The Ombudsman is about as useless as Capitec at getting something done. (The Ombudsman simply told me they couldn't do anything about the situation.)