Failing to take car of customer 😱

They failed me as customer. 22 may 25th I went to Khayelitsha mall to query about my savings account. Where the consultant said I don't know what's wrong with the account, he said I logged an incident I need to wait for Legal department to contact me.

I explained to him that,I receive my children social grant on this account,I please assist me. He said " No he can't as he doesn't know what is wrong, I must go wait for a call.

Friday 23rd I work up at 6:am contacted whatsApp channel where the Agent was very helpful & explained clear that I need to contact Lawyers who instructed my Capitec to place a stop hold.

Indeed I contacted Lynn & Inc and it was explained clear that it's because of a Wesbank account that I'm behind.

We made binding payment plan, same Friday the Lawyers sent Capitec an instruction to uplift the hold .They advised me to keep following up with Capitec Legal to ensure that the Hold is removed for my children social grant to be paid.

Monday I sent en email to Capitec Legal to enquire whether the hold has been cleared. They rep**** that the matter has been escalated to another department, shoyi need further information I must contact that other department by email or visit the branch.

I sent two emails to this department and haven't received any feedback,. I went to Claremont branch and shame that consultant was professional and could see he was willing to listen, asked relevant qualifications. He then contacted telephonically the relevant department.l

The lady on the line was unhelpful, cold . He just went on about the emails that I have sent. She out said " No there's nothing she can do, can't escalate . I must go and send emails.

My frustration that I keep on explaining, I am unemployed, I am depending to social grant to feed my children. This social grant gets deposited into this account.

But it keeps failing in deaf ears. They failing me & my children.