Failed to upload provided FICA Documents

During December 2015 I visited Capitec Bank and provided all documentation required for FICA, with the confirmation of the consultant not to worry, as this is all that is necessary.<br> <br> Yesterday evening I get an SMS that my account will be locked. I have no money and had to borrow money to get to work. When contacting Capitec about their incompetence, I get told in a stern voice by the call centre agent that the documents were not submitted and he cannot say anything else because he was not there.<br> <br> Now I must resubmit my documents again, because of someone's scanning incompetence.<br> <br> Beware of Capitec! Second issue I have with them in less than a year to get my own money from them. I will definitely be moving banks as soon as this is resolved!