Failed to update ITC and **** about it- This was supposed to be updated 2015

Since last week Monday, I have been requesting Capitec to update my details on Experian, I was told by them that they cannot do it and there is no status that they can select to update it. I called experian and they informed me that by law its the credit providers responsibility to keep the details updated on ITC. Experian explained that when Capitec Bank sends the letter (that they have already provided me with) the account can be removed within 7 days, however when I send the letter to ITC, it can take up to 20 business days to update. I have requested Capitec bank to send the letter to Experian and cc me in the email but no one has gotten back to me with the request. Experian has sent Capitec bank an email to verify that the letter received from Capitec is legit but they are still awaiting on Captec's respond.

I want to know why Capitec bank is so unhelpful, I have opened my bank account with them in 2010 and this is the service I receive.All other credit providers update details but Capitec doesn't care. I am busy buying a home and this is the only thing that is standing in my way. I will never recommend this bank to anyone.

Please note I do not want to deal with people that is not in the department where I can be assisted. As the complaints team waits on other departments and people in those departments ignore their emails and therefore things cannot be resolved. Please give me someone that can assist and has the authority to make this right. I definitely do not want to do business with Capitec anymore.