Failed to solve a ***** case and account closure

Just tried closing my account with Capitec and I'm told I need to go to the bank , first they could assist with the refund on my ****** card , they told me because tap was enabled it's not their problem but they never told about that when I asked for tap to be enabled , now I need to go to a branch to close the same account 😡 wow , I'll definitely close my account and never recommend this bank to anyone I know , wasted over a decade with them, they also need to train their staff who are very unprofessional and rude