SM
Sibusiso M

1 reviews | Active since Dec 2016

14 Dec 2016, 11:19

Failed To Reverse My Money

<p>On 2016-12-05 i made an Internet transfer of R4000-00 using Capitec application and accidentally deposited the money into a wrong account instead of transferring in one of my beneficiary list. </p> <p>On 2016-12-08 I visited Capitec Bank and reported my incident ( ********** 0),i was told that they need a permission from that person to reverse my money because he/she is also their client. </p> <p>As their valued client who erroneously deposited money to a wrong bank account i believe that they were going to speedily reverse my money as the other Banks do. </p> <p>I had this incident with Absa Bank before and they managed to reverse all my funds.</p> <p>On 2016-12-14 one of Capitec's consultant called and informed me that since they can't get hold of that person i must go to court and report a matter, court process can take months and years. Now i have realised that we must start searching for other Banks with my family who can offer us best services, you betrayed me when i needed you Capitec Bank!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Dec 2016, 11:30
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank