DL
Dineo L
1 reviews | Active since Jan 2021
08 Jan 2021, 06:45
Failed to redeem my voucher.
Good day Kindly please assist On the 28th of November 2020 I've received a capitac cash sent of 700 when I went to redeem it after couple of days. I kept on getting an error then I went to festival mall capitac branch they said I should tell the person to contact them ohk. Which I did to my surprise her feedback was capitac said the money was redeemed and I've never redeemed the voucher. Let alone when we call capitac now they don't assist Capitec: Payment -R700.00 C*** is the number am desperate in need of the money for my kids school uniform. Your response will be highly appreciated.
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Replies (3)
Capitec Bank's replyOfficial
08 Jan 2021, 10:36 Good day Dineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jan 2021, 10:36
Official
Good day Dineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
08 Jan 2021, 14:33Good day Dineo
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jan 2021, 14:33
Official
Good day Dineo
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
DL
Dineo L's updateReviewer Update
08 Jan 2021, 18:20Good day thank you for calling me.
As soon as the sender goes to your branch I promise I will get back to you I hope she Wil get constructive feedback.
Thanks a lot.
As soon as the sender goes to your branch I promise I will get back to you I hope she Wil get constructive feedback.
Thanks a lot.
DL
Dineo L's update08 Jan 2021, 18:20
Reviewer Update
Good day thank you for calling me.
As soon as the sender goes to your branch I promise I will get back to you I hope she Wil get constructive feedback.
Thanks a lot.
As soon as the sender goes to your branch I promise I will get back to you I hope she Wil get constructive feedback.
Thanks a lot.