BM
Bhekani M
1 reviews | Active since Feb 2016
28 Dec 2021, 18:20
Failed to conduct proper investigation
Very disappointed by Capitec Bank Customer Complaints Department, they failed to investigate the easy matter brought to their attention, they easily said I can refer to Bank Ombudsman, while they fail to answer my questions. Very disappointed with such service.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
28 Dec 2021, 18:23Good day Bhekani
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 18:23
Official
Good day Bhekani
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
23 Feb 2022, 11:19Hi Bhekani
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply23 Feb 2022, 11:19
Official
Hi Bhekani
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
BM
Bhekani M's updateReviewer Update
23 Feb 2022, 12:17Please be careful of what you saying. Don't try to paint a good picture of something you fully aware that we didn't reach a common ground. So please, don't. As far as I'm concern, your service is disapponting.
BM
Bhekani M's update23 Feb 2022, 12:17
Reviewer Update
Please be careful of what you saying. Don't try to paint a good picture of something you fully aware that we didn't reach a common ground. So please, don't. As far as I'm concern, your service is disapponting.