Failed to assist me

It was on the 28 January 2020 when I sent email to the CAPITEC head office at Capetown to be assist regarding my money reverse from ADT kzn. On the 28 January Patrick Makhele respond. Also On the 30 January Sihle Fundam respond with by sending me a form to fill it in order to get assist.

I do fill form and send it back. On the 31 January Sarah Codewyk also respond and call me David. I ask her why did she call me David. On the 01 February ADT debit my money again as I email head office of CAPITEC Capetown but failed to assist me. Unprofessional big company like this. I explain them I can’t go to the branch I’m out of the country. They will be telling me they can’t reverse money after 40 days. Who’s fault is that. I need my money for January and February been reverse without any issues. CAPITEC act like fly by night. I’m starting to not trust it anymore. How many people facing same challenge like me. If they fail to reverse my money I will publish to all via social media and network. May be lots of people will come front