Failed deposit that chowed my money and now i have to pay

I made a deposit at capitec bank in glen marais checkers and funds are not reflecting , machine went out of service with funds inside. When speaking to the manager i was told that it will reflect as soon as the machine is fixed, called headoffice i was told that matter will be investigated and fixed. Today when doing follow up am told about 13 to 14 days waiting period , so i have to wait for this days for my ppl to get their money ,because of the faulty atms from the bank they trust . The reason i opted for direct deposit is because that money is needed urgently, or else i would have done a reqular eft. Capitec must explain how is it my problem that their ATMS are technically sick , yet they still told me to use it even though i asked to make indeposit as i had much cash . But they forcefully advise me to do it on ATM