FAILED DEDUCTIONS WITH NO COMMUNICATION

I HAVE 2 POLICIES WITH THIS BANK! I KNOW THAT DURING THE FESTIVE SEASON SOME COMPANIES DEDUCT EARLY. NO COMMUNICATION WAS SENT TO ME BUT THE MONEY WAS DEDUCTED ON THE 15TH INSTEAD OF THE 25TH. THERE WAS NO MONEY IN THE BANK AND THE DEDUCTIONS FAILED! I WENT TO 2 BRANCHES, MAKHAZA AND CAPE TOWN CBD TO TRY AND PAY MY POLICIES WITH NO SUCCESS! THEY BOTH PHONED INTO THEIR BUSINESS SUPPORT BRANCH AND WERE TOLD THAT THE MONEY WOULD BE DEDUCTED ON THE 25TH! WHICH NEVER HAPPENED! I WAKE UP TODAY TO MORE FAILED ATTEMPTS! I HAVE BEEN PAYING THE POLICIES FOR YEARS WITHOUT FAIL AND I WOULD BE ****ED SHOULD THEY LAPSE!!! FIX YOUR MESS NOW!!!