FAILED CASH SEND!!!

On the 20th of March my cash send did not go through on the till. The store logged the incident for me on the same day as it did not go through as a withdrawal on their side. I spoke to *****go which is the agent and the one who logged the incident and was told that the turnaround time for the matter to be resolved was 4 day, I responded by telling her that I should probably just write off my money as this matter will never get resolved as Capitec Bank is Notorious for the most pathetic service delivery one can get and I will never get my money back. It's now the 06th day that I have been waiting for the matter to be "resolved" and the only answer that I am getting is that "the matter has been escalated and we are awaiting feedback" and that "there is nothing we can do until feedback has been received". I am absolutely livid at the whole situation because this is my OWN hard earned money. I spoke to consultant named Japhta and he said the money is "stuck", I don't know where. I went into George Branch and spoke to Sipho, he didn't even listen to my request and actually went and logged a new incident so now I have to wait another 3 DAYS apparently, I have explained and told him the situation into detail, but of course it's not HIS problem and just have me a complaint form to fill in which would benefit me in what way as it won't bring my money back. He also promises to call me today, I'm still waiting, and then AGAIN had to call into the contact center myself whereby I got the same feedback stating "we are awaiting feedback and the matter has been escalated"....I have requested callbacks with no success. My words to *****go were absolutely true and this is exactly what I expected. I have never done a review, however this is not my first rodeo with Capitec and the last time I just let the money go. This was for stationary for my son as he started at a new school, but it's obviously NOT CAPITEC BANKS' PROBLEM. I do not recommend this bank at all to anyone, and I have lost my patience entirely.