Failed bank transfer . ? ***** inside job

On the 1/4/26 I transferred R60000 from Capitec to Nedbank. I have done it before with no problems. Never got to Nedbank. I did get a proof of transfer. Phonedx 3 times. Phoned their ***** section once. Went into the bank but was told I had to do it on my app. Sent an email to customer care. No reply from any one. Money still not transferred and now 20/4/26. I will go the the police next and submit to the ombudsman.