JG
Jon G
1 reviews | Active since Oct 2023
05 Sept 2025, 17:27
Facial recognition is forced on Capitec customers
Dear Capitec,
Your facial recognition being forced on customers is unacceptable waste of my time and a consistent invasion of my personal space.
Standing around trying to get a photo when it does not process no matter what is doubly frustrating.
I requested this function be removed from account only to be told sorry it cannot be.
So I am moving to FnB where this function is optional.
Your loss, I am not the first to complain and leave and I hope many follow so you learn about customer care.
Regards Jon
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
05 Sept 2025, 18:37Good day Jon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Sept 2025, 18:37
Official
Good day Jon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JG
Jon G's updateReviewer Update
06 Sept 2025, 08:09I spent hours speaking to you guys yesterday, no one can help. Capitec despite 1000's of complaints regarding the facial recognition system, does f - all. Terrible service, terrible bank that long stopped giving a f about its customers. You deserve the backlash and you deserve the punishment of me closing my account which I will be doing. Forcing me to take selfies in a shop while trying to add and pay a new beneficiary is utter tripe, even the concept of it is stupid. I will not be subjected to being forced to do anything especially taking personal photos. Gfy capitec
JG
Jon G's update06 Sept 2025, 08:09
Reviewer Update
I spent hours speaking to you guys yesterday, no one can help. Capitec despite 1000's of complaints regarding the facial recognition system, does f - all. Terrible service, terrible bank that long stopped giving a f about its customers. You deserve the backlash and you deserve the punishment of me closing my account which I will be doing. Forcing me to take selfies in a shop while trying to add and pay a new beneficiary is utter tripe, even the concept of it is stupid. I will not be subjected to being forced to do anything especially taking personal photos. Gfy capitec
JG
Jon G's updateReviewer Update
06 Sept 2025, 08:11And!!!! It does not work! Cannot be turned off!!! Go to hell you idiots
JG
Jon G's update06 Sept 2025, 08:11
Reviewer Update
And!!!! It does not work! Cannot be turned off!!! Go to hell you idiots
JG
Jon G's updateReviewer Update
06 Sept 2025, 08:12You want to contact me. I ONLY want the info on closing my account. I am done with your stupid ways and your unrelenting stubbornness to change this retarded function.
JG
Jon G's update06 Sept 2025, 08:12
Reviewer Update
You want to contact me. I ONLY want the info on closing my account. I am done with your stupid ways and your unrelenting stubbornness to change this retarded function.
JG
Jon G's updateReviewer Update
06 Sept 2025, 08:27South Africa is a crime ridden place, now I must walk about in public trying to take selfies to make payments. You guys are literally idiotic
JG
Jon G's update06 Sept 2025, 08:27
Reviewer Update
South Africa is a crime ridden place, now I must walk about in public trying to take selfies to make payments. You guys are literally idiotic