Facial Recognition

Dear Capitec Team, I am writing to express my frustration with the ongoing issue regarding the facial recognition function on the Capitec app. I have been struggling with this for an extended period and have visited the bank multiple times in an attempt to resolve the problem. Despite receiving assistance and reference numbers, the issue remains unresolved. This matter is seriously affecting my ability to run my business, Brothers in Grappling, as I am unable to make critical payments through the app or online banking. As a result, I am forced to physically go to the bank, withdraw the money, and then transfer it at the teller. This is not only time-consuming and inconvenient, but it disrupts the daily operations of my business. It is unacceptable for such a vital function to be unreliable. I kindly request that this issue be escalated and resolved as a matter of urgency. Kind regards, Eduan Van Graan Brothers in Grappling