FACIAL BIOMETRICS APP NIGHTMARE

I have just moved over everything from my previous bank to capitec. I enjoy your fees and most of your app….

BUT…

I had an issue last month getting a new phone and the app could not identify my login with the face scanning. I eventually went into the branch which is so annoying, your technology needs to be upgraded.

I am NOW having issues when adding new recipients and wanting to pay. It won’t allow me to make payment unless I do the face biometrics WHICH DOESNT WORK! It never picks me up and tells me to visit a branch!

I do not have time to go in and out! Sort this issue out because as quick as I moved over as quick as I can move out!