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Amelia N

1 reviews | Active since Jul 2020

16 Oct 2024, 13:17

*****

I was ****med a view days ago. There was red lights, but the ****mers convinced me that they are from the CAPITEC ***** CLEARANCE DEPARTMENT, and they are taking my best interest, at heart. At the end I was buying airtime for the ****mers. Also pay money over to them. It was never mentioned in the conversation, I must click year and there. Was quite bamboozle. My question to capitec it, how in the hell got the ****mers got hold of my account details... I never gave it to them and also my cellphone number. They said that they did the investigation, but never said what they did to protect me. i really feel unsafe to bank with capitec. I got an sms, wattsapp, telephone call and an email that they are not willing to give me my money back. It is a sign that they does not care and want to through salt in my wounds. I think it is very bad taste. They also mentioned that they will never call me from a cellphone number, but there wattsapp number is a cellphone number. I feel that I am a soft target to bank with capitec. Going to close my account. It is my fault, but they are also to blame for.

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Replies (2)
Capitec Bank
Capitec Bank's reply16 Oct 2024, 14:10
Official
Good day Amelia Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Amelia N's update18 Oct 2024, 08:43
Reviewer Update
NO ONE CAME IN CONTACT WITH ME, CAPITEC DOES NOT CARE