MV
Michelle V

1 reviews | Active since Dec 2015

07 Apr 2017, 14:05

F*ucked up banking service

<p>On the 4th of April me and my husband went to apply for a loan. Then they said they want banking statements from Standard bank. On the 5th we returned then they said no the statement are not stamped we must return. Today on the 7th we returned with all documentation then they said they want the original payslips. Why did they accept them on the 4th and 5th but not on the 7th? And it was the correct payslips. It even has a stamp on it. The Capitech personal is not educated to work with customers and the branch manager Tammy has no management s****s to ensure good service. Capitech wasted my time. Capitechs service is f*cked up.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Apr 2017, 15:30
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank