F****n Bad Service

<p>Today was the second day i went to Capitec Bramley during my lunch hour. I went there yesterday to open an account and the nice lady at the door asked to see my proof of address and my ID, i provided her with my current bank statement which had been emailed to me by my current bank and I had printed it out. She checked both the bank statement for my proof of address and my ID and advised I could join the queue. I waited for 3 minutes for the people infornt of me to be assisted and finally when it was my turn to be assisted, i was told i could not open an acccount. The gentleman told me that the bank statement i had brought was not sufficient proof of address, i gave him my payslip which he advised only had two initials and my ID had three names, the third name on my payslip is writen as "known as". He in his own owrds said that a "known as" name is like a ****en name. I gave him my IRP5 and he avdised he could not assist with that either. he told me i must go inside my current bank nd obtain a bank statement from the counter. 1 hour of my lunch gone and for what, nothing but ****en attitude and incompetency. Today i went to Capitec uyet again during my lunch hour, this time i took my income tax certificate received from my medical aid provider for the last tax season, this i was told cannot be used for me to open an account because it was last year's tax certificate and i must wait for this year's one. I again gave this man my IRP5 and he advised the other consultant to contact FICA (who ever that is). she made me wait a full 25 minutes because her scanner was not scanning my ID properly. the shocking part is that she called another consultant infront of me and told her to open an account for me if FICA approves of my initials because she had to go fetch her child. She then advised she would use someone elses scanner and of which she walked to another consulatant and had a very long chat while i sat there. When she was done and felt relieved with her chat, she came back to me and told me that FICA sayd they cannot use my IRP5 because it had two initials and it should either have all three of my initials or one of them. She further added that i speak to whoever sent me my IRP5 and ask them to edit the initials in a way that would be proper for Capitec Bank to help me open an account. I am flabergasted at Capitec and the **** service they provide. The consultants are arrogant and they have no sense of urgency nor do they show any interest in what they're doing. i am currently not receiving any mail however from all the mail that i have received and checked, my initials are always different depending on which provider or company the mail comes from. So does this mean i must call everyone who have ever sent mails and tell them to pelase send me mails again but make sure my intials are correct. i have used Capitec Bank before and i left them due to their incompetency and lack of urgency, this is when i was told i need to walk into a bank and change my intyernet banking pin whenever i had lost it or forgotten. I work just like they do, i have a child just like the lady does, where do i get the time to do what Capitec expects me to do because it clearly seems my business is purely ******* to them. i am disgusted at Capitec Bank. i for one work in a customer scrice field and i know for sure why it is important to know your customer and how to service them. I really expect a response with regards to this matter or else i will take it further. i am not sitting without an account that i urgently need, i could have gone to any bank but a friend of mine advised Capitec is up toexceptional standard now and this is the **** i get!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>