EXTREMELY UNPROFESSIONAL SERVICE AND NO EXPLANATION ON MONEY TAKEN

Item: Capitec Bank
Rating: 1
Author: Lizelle J

Good day, please note that CAPITEC has taken two separate amounts from my account, advising one was for my credit card and when I queried the other amount, I was ignored 3 times via e-mail, the amounts taken were R1 787.33 & R2 333.36 respectively and now there is only R1 095.04 left in my credit - which it was supposedly taken for me and now I am not getting any answers from them? This is the 1st time they have taken R4 120.69 for a "credit card payment" and yet the money is no where to be seen now?

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

01 Feb 2022, 21:49

Good day Lizelle

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply01 Feb 2022, 21:49

Official

Good day Lizelle

Kind regards

Capitec Bank

Capitec Bank's replyOfficial

03 Mar 2022, 09:38

Hi Lizelle

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply03 Mar 2022, 09:38

Official