Extremely unhappy client

Hello Peter, I'm writing this review with a heavy heart. I have been a Capitec client for the longest time, many many years. I recently fell prey to online ****mers where they gained access to my account and made online transactions in my account, they took money out of my account and transfarred to another account which is known to them. I did not receive any notification to decline / approve thse transactions. To my surprise I received a very cold email from Cappitec ***** Management Centre , telling me that my case is closed and unfortunately they when *****sters ***** money from someone's account, they quickly move it out of Capitec's banking system. They tried to get your money back before it moved out of our system but were not successful.. And that was it. No explanation whatsoever as to how did these *****sters by-pass their system and gained access to my app because / my card has been with me and i never lost it, my phone was with me. I was nowhere at the ATM on the day the ***** happened. I did not receive notification / alert to decline / approve those transactions.How did they manage to gain access and use my pin meanwhile i did not provide those frausters with such information? I really need intervension on this matter please!

Due to my anxiety and fear after this bad experience, Please can i provide my date of birth instead of my ID number. i am super scared of providing it. Your understanding will be much appreciated.