Extremely rude consultants at capitec cresta mall

Banks are generally places where you don’t get good service and what I experienced at capitec was extreme the atm touch screen was non responsive and as any normal person would I started panicking a little. When I tried to signal for help from one of the 5 consultants who had all been huddled up by the ticket dispenser to my surprise all of them looked at me and looked away. When someone did finally respond to my request for help she was very rude towards me and walked away before she even told me what the problem was and how I could solve it. I even had to ask her what do I need to do while she was walking away. Nobody appreciates bad service even more so when the consultants act as if by you using their banking services they are doing you a favor and this can treat you like that. Honestly work should be given to those who want it and not those who feel entitled to it. This service needs to change