1 reviews | Active since May 2009
Extremely rude and unprofessional service
Every Sunday morning I deposit money in my account. Usually I prefer to deposit at the ATM outside Secunda Mall since it is much cheaper than to deposit in the branch. This morning it has happened for the 4th time that I could not deposit at the ATM since the deposit function has not been available. I had no choice than to go into the branch to deposit at a high cost which already annoyed me. I did not have the breakdown with me of the amount of notes and total deposit as I usually do, since I do not need it when I deposit at the ATM. A lady assisted me, Thandi, however I have never in my life experienced such rude manners and service, she did not speak to me, just showed me to insert my card and enter my pin and never asked how much money I am depositing, nothing. She did not even spoke to me to ask me to sign the deposit slip, neither did she greet me. She clearly has been annoyed serving customers on a Sunday. Well I had enough of the incompetency of Capitec Bank and the high banking fees if I have to deposit inside the branch and not at the ATM since it is not my mistake. I am definitely considering taking my business account elsewhere because I do not feel like being treated like a dog everytime I walk into the branch.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Tando Mfengwana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Tando Mfengwana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
