Extremely poor service, so done with capitec

I logged a ***** case/ complaint on the 3rd of May 2023 and spoke to Mamello Mokoena, i was told that it would take around 14 business days for feedback, today is the 19th of July and i'm yet to receive any form of feedback from Capitec, we are now heading to the third month. I also sent a direct message on your twitter account on the 17 June, i was told that it is currently being investigated, it's another month later still with no feedback. Such a huge bank that takes so longer to settle such a minor complaint is sure a cause for concern, one thing for sure is that i am done with Capitec and will surely tell all my peers and family members to stay away from such a **** of a bank. If i don't get feedback or resolution to my complaint, this matter will surely be taken to the banking ombudsman, that's for sure as i have exhausted all avenues to try any have this matter resolved amicable with capitec