Extremely poor service no license disc or feedback from Capitec since 27 September 2025

I renewed my vehicle license disc through the Capitec app on 27 September 2025 called to check what's going on since it was already delayed received a case reference number. I was informed that I would receive a confirmation SMS within 72 hours, but to date (15 October 2025) I have received nothing.

I have followed up with a call, yet there has been no communication, no updates, and no delivery of my license disc. This level of service is completely unacceptable. I trusted Capitec to provide a convenient and efficient renewal process, but instead, I’ve been left waiting for weeks with no feedback or accountability.

I expect urgent action and a clear update on the status of my license disc and confirmation of when it will be delivered.