Extremely Poor Service from Capitec Bank

I am extremely disappointed with the service I’ve received from Capitec Bank regarding the delivery of my new bank card. It was supposed to be delivered on Wednesday, yet as of today, I still haven’t received it.

Every time I contact Capitec, I’m told the delivery service was “at my address” — but that’s simply not true. I have cameras covering my gate, and at the exact times they claim to have been here, no one ever showed up. I’ve been home for the past three days, and no delivery attempt was made.

To make matters worse, no one ever calls back as promised. I’ve had to follow up repeatedly on my own, and every person I speak to assures me it will be delivered “tomorrow” — yet nothing ever happens.

This whole experience has been frustrating, unprofessional, and unacceptable. For a major bank, the lack of communication and accountability is shocking.

And honestly, looking at all the other reviews now, I realize I should have checked before signing up — it seems I’m not the only one struggling with their terrible customer service.