Extremely Poor Service

I am extremely disappointed with the service I’ve received from Nothemba N., a Complaint Management Officer. Communication has been poor, and has no sense of urgency whatsoever. She sets timeframes but when those are missed, she offers no updates and will not bother to respond to emails. Just communication and update but that's too much. Frankly, I’ve received better service at Home Affairs. The level of service I have encountered here is an embarrassment for any financial institution.