1 reviews | Active since Jul 2017
Extremely poor service (CAPITEC)
New client to Capitec for no longer than 24 hours.
1.Using the Whatsapp facility for help I was told that I failed the verification questions. Visiting the branch as advised I confirmed my answers when I was doing the verification on Whatsapp, just to find that everything was correct???? Why did I fail or was the agent just to lazy???
2. After going though the application process of getting a credit card I was offered an additional access facility which I agreed and all document/checks were completed. After several calls from Capitec I was advised that both my credit card and access facility has been activated. Currently there is no access facility under my profile and when calling Capitec they confirmed it.
I was told that the lady would put me through to the credit department where the call was ended before being transferred.
This is the sort of service Capitec provides. I will be closing my account with Capitec after 24 hours of the "partial facilities" has been activated.
I would rather pay more on banking fees and get proper customer service.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Yet another reason for writing this review on Capitec Bank's poor service being a new client.
NOTE: I would suggest going through the recordings that is always announced on every call where it will clearly indicated that I was contacted by more than one "designated official" and there was agreements made but was not adhered too from Capitec Bank.
This is really concerning as a client agrees/accepts to all these services over the phone after listening to T&C's and some of them are not included on their profile?
Yet another reason for writing this review on Capitec Bank's poor service being a new client.
NOTE: I would suggest going through the recordings that is always announced on every call where it will clearly indicated that I was contacted by more than one "designated official" and there was agreements made but was not adhered too from Capitec Bank.
This is really concerning as a client agrees/accepts to all these services over the phone after listening to T&C's and some of them are not included on their profile?