Extremely poor service

I lost my aunt in December 2021, and my dad had to endure the pain and process of claiming her money from Capitec Bank to the estate account at FNB Bank. Capitec made promises to process the transaction within 10 working days from December 2021, even at this moment it's June 2022 and we are still told to wait 10 more working days. The problem is that my dad is an old man and he is going through all this process alone since I am away due to work. Very much disappointed with Capitec Bank and as much as I am glad I not one of their customers, it just pains me to see my dad not being able to get claims for his sister's money. I wish Capitec Bank would process this payment and there be peace.