Extremely poor service!!

An utter disgrace when it comes to client service. We have been unable to use our Business Account as it takes Capitec Business more than 3 business days to change a cellphone number for OTP's. Empty promises for emails that will be sent to verify details, consultants dropping the line and doesn't phone back. No assistance at all. The worst part is that when I visit the branch, they tell me that they cannot assist me with my query. I should log a secure message on my online banking profile.