Extremely poor service

Capitec Client care and CCS department service is the worst service I’ve received at Capitec. I’ve sent an email to CCS to request for a very simple information. They then advised that their turn around time is 5 business days of which it has passed a very long time back. When I call client care they advise that they are unable to assist me, I have to keep on sending emails to CCS as they don’t have a direct line. I have been sending follow up emails but nobody bothers to get back to me