Extremely pathetic service

I want Capitec Bank to reverse a debit order TODAY as I was debited twice after they have switched my debit order to my Capitec savings account without my authorization. I was continuously called during the month and I advised the bank to add a month in my loan than to debit me two times. The bank wanted to force me to accept an increase my monthly debit installments and adding a month on top of that. The account which Capitec and I agreed to debit from had sufficient funds at the date of the debit order but they had switched to debit from my Capitec account which had no funds and there was no agreement to debit from it. Kindly pull all call recordings that I had with Capitec to see how ********* this bank works. I am not sure if NCR is aware of how this bank works when they will make an error purposely and expect the client to pay interest. This is a day light ******* and I need the bank to take accountability and reverse back the funds which they have debited as it was not my problem that caused payment not to go through. I'm also taking this matter to the ombudsman because clearly no one took me serious me serious as a client.