Extremely low cost, bad service. Shame

Hi, I app**** for a personal loan with Capitec Bank 2 weeks ago online. After so much back and forth, sending documents, sending more documents and then sending more documents, bank statements, proof of this, proof of that etc etc etc which I completed and was finally advised that they had all the documents they needed. Yesterday (23-05-2023) I called for an update and the lady said, everything is in place, I just need to wait for someone to contact me or if they require additional information. I never got the call back on Friday, which was promised, I never got the call back yesterday, so I tried calling again today. Only to be told that my application has been cancelled, by whom, nobody knows, the system apparently says I'm seeking other offers. I for one know, I never cancelled the application and without any type of notification, no email, no WhatsApp message, no phone call etc. just like that the application was cancelled by Capitec, after 2 weeks of making every effort to give them all the information they required. In my books, that's just rude but I guess that what you can expect from a low cost bank, low cost treatment. Thank you for nothing Capitec.