Extremely Limited service

I have been with Capitec Bank for a number of years and despite the limitations and lack of Value added services I have been happy with the basic "money management services" they have available, however a recent service support request pertaing to the core functionality of this businesses changed how i feel about my significance as a capitec client when the service i received did not even match the lowest of standards (consider that i am supposed to trusr tgem with my money). I made a simple human error when making a payment to another capitec client by typing 1 digit wrong and sent R1600 to the wrong person. This payment was meant to be an urgent transaction but the next day I was notified that they have not received any payment so i immediately tried the logical thing by trying to reverse the payment using the mobile app but this is not part of capitecs core services. The call centre could not reverse the payment because this money was not in the clients account anymore and at this point i was pretty frustrated because of the dishonesty of some people spending money without enquiring where this anonymous "gift" came from. As a client I expect Capitec to atleast contact the client and explain to them that they have received this money by mistake and notify them that they need to reverse the transaction(because me phoning the client will seem like one of many ****s out there today). Instead, i now have to deal with this person that does not answer text or phone calls. I get that capitec does not want to reverse a transaction out of their clients account without their permission, but i am also a client and i also need atleast the basic support and help to recover my money.

So the conclusion is that i made a simple and apparently common mistake but they cant help me, it is now my problem and i need to accept that i lost R1600.

This is not the half baked answers I would expect from a Bank that u need to trust to manage my money and salary every month if they cant even manage a simpke support request by firstly working on keeping my trust by the simple gesture of making a phonecall to their other client. I see a double standard in this scenario and if they dont assist me i will change banks to any other bank that actually values their clients and by month end they will no longer be a headache to me.