Extremely Horrible Service from Capitec

Capitec... This is absolutely unacceptable, why does it have to take so much to get help I'm being sent from pillar to post and I'm currently very frustrated. I make a straight purchase on using my cc on the 28th June for R20000, I transfered R25000 from one of my savings account into the cc so it has a positive balance. On my app, the purchase after a few days appeared as a budget purchase that I have to pay for 9 months. I then went into the branch-Wonderpark, to sort it. The lady assisting called your help desk and they promised it would be removed.

Now tell me why am I waking up to a R600 deduction in my cc for that budget purchase which I clearly explained that it was not. Today I was in the phone with one of your agent, over 30 minutes yet I was still not helped in any way. I was told to go back to the branch, REALLYYYYYY?????

SORT THIS OUT URGENTLY, & REVERSE THAT DEDUCTION OF R600.

I'm taking this further should I not receive help.