Extremely horrible service

<p>I had A capitec Loan which I took in 2015 and never experinced any issues with the loan, (was even paying a higher instalment) where the debits where going off on the correct dates and never had any issues... in January I consolidated the loan, taking up another one... the agent told me that there was a problem with my payment dates as they dont correlate in the past 3 months (festive season salaries) I confirmed with her that since I am a Capitec client why should they (the bank) have a problem with my debit dates as ive have a existing loan with them and my debits go off correctly... anyway Iconcluded with the agent from the branch who was assisitng me that my debits MUST go off on the last day as that is my salary deposit date. For the past 3 months I have a problem where this bank debits on the 25th of every month!!!! And they clean what ever is in my accounts. Ive made payment arrangements in the past 3 months to MOVE THE START DATE as my previous loan. Ive even had my account debited twice and I AGAIN! called in to ask what is happening and got a agent who I had to argue with to explain to me (well he failed cause to this day I still dont understand what he was saying) To cut the story short PLEASE LISTEN TO YOUR RECORDINGS. I spoke to one manager who promised to move the date to the 30th and forward me the ALL THE recordings TILL DATE IM WAITING!!!!!! And no one has called me to confirm anything!!!! Capitec is A company that I trusted to assist me but this time you have failed me dismally!!!!! Im dissapointed and Furious at how slow you take to rectify such and not realising how you are RUINING my ITC!!!! </p>