1 reviews | Active since Aug 2024
Extremely Frustrating RC1 Document Process – No Support from Capitec
I am highly disappointed with Capitec’s handling of a simple RC1 document reprint. I purchased a vehicle financed through Capitec, and I urgently need the RC1 document for business purposes. Capitec instructed me to obtain the reprint from my local municipality, but the municipality correctly informed me that they cannot issue the RC1 to me because I am not the title holder — Capitec is. I communicated this to Capitec, expecting them to assist by simply confirming with the municipality that they are indeed the title holder. Shockingly, Capitec refuses to do so. Instead, they keep sending me back to the municipality knowing very well that the municipality cannot legally issue the document without confirmation from the title holder. This has left me going from pillar to post with no solution, and it is directly affecting my ability to use the vehicle for my business operations. A process that should take one phone call or one official email from Capitec has turned into a frustrating and costly back-and-forth with no accountability. Capitec urgently needs to review and improve their processes around RC1 document support. Customers should not be left stranded or have their livelihoods affected because the bank refuses to perform a basic administrative step that only they can do. At this point, the experience has been extremely frustrating, unhelpful, and reflects poorly on Capitec’s customer support.
I have contacted your relevant department several times and offered detailed steps on what to do to assist with this rather simple matter.
I just receive emails flying up and down not saying much.
Third parties need copies of RC1 documents with CAPITEC stamp on them showing that Capitec is the legitimate owner of the vehicles in possession of the original documents.
Think of this.....If i am in possession of the original document of a vehicle and i am not the title holder on that vehicle, it's automatic *****.
Moreover you can't refer me to the dealership for the same, the dealership is not the owner of the vehicle, Capitec is.
As simple as that.
If i have to request the copy from Licensing department, all the authority needs is a permission from the owner, Capitec, in the form of writing a simple email that i provided to your department, that they can issue a copy to me.
I hope all these make sense
I have contacted your relevant department several times and offered detailed steps on what to do to assist with this rather simple matter.
I just receive emails flying up and down not saying much.
Third parties need copies of RC1 documents with CAPITEC stamp on them showing that Capitec is the legitimate owner of the vehicles in possession of the original documents.
Think of this.....If i am in possession of the original document of a vehicle and i am not the title holder on that vehicle, it's automatic *****.
Moreover you can't refer me to the dealership for the same, the dealership is not the owner of the vehicle, Capitec is.
As simple as that.
If i have to request the copy from Licensing department, all the authority needs is a permission from the owner, Capitec, in the form of writing a simple email that i provided to your department, that they can issue a copy to me.
I hope all these make sense
What must i do.
Do you understand that this is costly?
Please urgently attend to this
What must i do.
Do you understand that this is costly?
Please urgently attend to this