EXTREMELY FRUSTRATED!!!!!!

Since 08:00 this morning i having been calling capitec bank because for some strange reason when i dial *130*3279# i cannot load airtime onto my phone.. it tells me (cannot complete incorrect number) which is strange cause its the same number iv been using for years! I have been given the runaround by the *********** call center agents who clearly don't have a clue as i get a different story from each person. I was told the matter would be resolved in a hour and that was at 09:00 this morning....NOTHING was resolved...i called again and i was told its getting sorted some one is going to call me and guess what...nobody called. I called for the third time and now im being told a total new story. my work has suffered because of this as i have not been able to buy airtime the whole day thus crippling my communication and business!! please resolve this is madness smh