1 reviews | Active since Jan 2024
Extremely dissatisfied Customer
My wife and I have had the worst experience EVER. We unfortunately got ****med on 27 November 2023. My wife immediately phoned Capitec and reported the incident to the SAPS on the morning of the 28th November 2023. We then went to Capitec Newton Park to report the **** and the documents were scanned in onto the system. We awaited a reply. On the 4th January 2024, we received an e-mail stating that the funds had been recovered and that we would be paid out within 48 hours. Two weeks later and over R230 in airtime questioning when the monies will reflect, still no payout. What's even worse, we received an e-mail this morning, 19 January 2024 stating that we unfortunately WON'T BE PAID OUT... How can this be??? I am highly angry and I can't understand how a customer can be treated like this?! I am praying that this will be resolved...
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
On behalf of my wife and I, we would like to thank you for paying the monies, we are extremely grateful to you. A HUGE thank you must go to Bay West Capitec for their constant assistance during this time, they truly all deserve promotions. Also to the lady that tried to assist my wife on the phone on Friday and Shane on WhatsApp, you guys truly deserve your jobs and are GREAT Capitec representatives. At upper management, to those who said "it's not my job and shouted at the staff at Capitec, please can you reprimand them as I would be extremely ashamed and upset if my colleague spoke to me like that, especially when it was THEIR JOBS..
Capitec Bank, I salute you, thank you once again.
God bless.
On behalf of my wife and I, we would like to thank you for paying the monies, we are extremely grateful to you. A HUGE thank you must go to Bay West Capitec for their constant assistance during this time, they truly all deserve promotions. Also to the lady that tried to assist my wife on the phone on Friday and Shane on WhatsApp, you guys truly deserve your jobs and are GREAT Capitec representatives. At upper management, to those who said "it's not my job and shouted at the staff at Capitec, please can you reprimand them as I would be extremely ashamed and upset if my colleague spoke to me like that, especially when it was THEIR JOBS..
Capitec Bank, I salute you, thank you once again.
God bless.