EXTREMELY DISAPPOINTED WITH YOUR SERVICE

I am extremely disappointed with the way my complaint has been handled by Capitec Bank. Earlier this week, I reported an individual for ***** after he failed to honour our lift club agreement and ****med multiple people out of their money. Three of us reported the same individual, and understandably, his account was placed on hold due to the complaints made against him.

What is completely unacceptable is that the same individual has now apparently reported us, and as a result, my own account has been blocked, payments have been put on hold, and I am unable to access or use my banking services properly, this is extremely frustrating . Honestly I fail to understand how this is possible, especially considering that this is the same individual we initially reported for *****ulent behaviour. Really now???

I was then informed that “each case is treated separately.” This explanation makes no sense in my head considering all reports relate to the same person and the same matter. The handling of this situation reflects a serious lack of proper investigation and communication.

What is even more concerning is being asked to provide a copy of the ID of the very same individual who ****med us. How do you expect this from me really, Should I not receive proper assistance and feedback within the next 72 hours, I will escalate this matter further, i am definitely gonna take this to Social Media and once this is sorted i am gonna close my accounts and all policies i have open with you . I wish i could share the screenshots of the same ***** that capitec has allowed me to block their account