Extremely Disappointed with Poor Customer Service and Escalation Process at Capitec Bank, Kagiso Branch

I am extremely disappointed with the service I received at the Capitec Bank branch in Kagiso. The entire experience was frustrating and disheartening.

Firstly, I was told that because I do not share the same surname as my children, they were unable to assist me. Then, my old and damaged ID was used as another excuse for not helping me. When I requested for the matter to be escalated, the consultant not only failed to copy me on the complaint, but she was also unfriendly, irritated, and annoyed throughout the interaction.

The worst part was that the Capitec Bank complaints department didn't get in touch with me, the consultants were completely unremorseful and showed no understanding of the poor service I received. This type of customer service is unacceptable, and I am highly disappointed with how my concerns were handled, I was never given a solution

I urge Capitec Bank to improve their customer service and escalation processes to ensure that such experiences do not happen to other customers