Extremely Disappointed with Customer Service afre 20 years

Extremely Disappointed with Customer Service

I’ve been a loyal banking client for over 20 years, and I’ve never experienced such poor service. My issue regarding a credit card account closure dragged on for nearly two months, despite multiple follow-ups via email and phone. The lack of communication and accountability was frustrating, and I had to escalate several times just to get a basic response.

Even though the account was finally settled on 21 May 2025, the process was unnecessarily stressful and time-consuming. I expected better from a bank that claims to prioritize customer care.

I hope Capitec seriously reconsiders how it handles client queries—especially when it comes to long-standing customers.