Extremely Disappointed with Capitec

I’m very disappointed with how Capitec has handled a case where we urgently requested a reversal after unknowingly depositing funds into a ****mer’s account.

We reported the incident immediately, opened a police case, and submitted all the supporting evidence — including proof of the ****, transaction details, and the ****mer’s information. Capitec told us they would do their own investigation, but it's been over two weeks in effect almost three weeks with no updates, no feedback, and no action taken.

When a relative experienced a similar **** with Standard Bank, the funds were reversed quickly and successfully. Capitec's lack of urgency and communication is unacceptable, especially when time is critical in recovering ****** funds.

We trusted Capitec to assist us in this distressing situation, but their response has been disappointing and unhelpful. We are still waiting for any meaningful feedback. This experience has truly shaken our trust in the bank, it appears they care more about conducting endless investigations that seem yo protect the ****mer’s than bieng loyal and fair to good clients.