Extremely Disappointed with Capitec Bank - *****ulent Activity Ignored

I am writing this review to express my utter dissatisfaction with Capitec Bank's handling of a recent *****ulent transaction on my account. While I was in possession of my card, unauthorized transactions were made, and despite reporting this immediately, the response from Capitec has been nothing short of abysmal.

I reported the matter at the Capitec Bank branch in Midrand Carlswald Lifestyle Shopping Centre. To my shock, the consultant I spoke to seemed to find my situation amusing and laughed about it. This unprofessional behavior is unacceptable, especially when dealing with sensitive issues like *****.

The assistance manager who called me a few hours later assured me that I would receive feedback within a week. However, it has been much longer than that, and I have yet to hear back from them. Despite Capitec's response to my initial complaint on Hello Peter, promising that someone would contact me, I am still waiting for any form of communication or resolution.

Capitec's ***** department clearly does not take their customers' cases seriously. Their lack of action and concern is alarming and shows a complete disregard for their customers' financial security.

I urge other customers to consider this experience before banking with Capitec. Their failure to address and resolve *****ulent activity on my account is unacceptable, and their customer service is severely lacking. I will move my banking to an institution that values and protects its customers. Avoid Capitec at all costs.